Effective Date: 18 August 2024

1. Introduction

At Rapid Flow Plumbing Cairns, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information that is necessary for our business operations. This may include:

• Name, address, phone number, and email address
• Payment details
• Property information related to plumbing services
• Any other information you provide to us directly

We collect this information through various means, including:

• Direct communication with you (phone, email, in-person)
• Our website
• Service request forms
• Payment transactions

3. Use of Personal Information

We use your personal information for the following purposes:

• Providing plumbing services
• Communicating with you about our services
• Processing payments
• Complying with legal obligations
• Improving our services
• Marketing our services (with your consent)

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors
• Third-party service providers (e.g., payment processors)
• Government agencies when required by law

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage, access controls, and regular security assessments.

6. Access and Correction

You have the right to access and correct your personal information. To do so, please contact us using the details provided below.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

8. Complaints

If you have concerns about how we handle your personal information, please contact us. We will investigate and respond to your complaint within a reasonable timeframe.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rapid Flow Plumbing Cairns Email: info@rapidflowplumbingcairns.com.au 

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.